Linkucs cloud service

Cloud Call Centre

MANAGE CALLS LIKE A PRO

Enjoy features that premium call centre solutions offer without spending a lot. Our service can be set up within days and  we offer carrier-grade service platform hosted in secure class-A data centre for 99.99% service availability.

Quick to expand. Grow as you need.
Low monthly fee and flexible contract.

Look no further, LinkUCS Cloud Call Centre is here for you.

 

CAMPAIGN MANAGEMENT

Manage inbound and outbound campaign

AUTOMATIC CALL DISTRIBUTION

Redirect incoming calls to agent to even out workload

COMPREHENSIVE REPORTS

Reports can be generated with comprehensive details

INTERACTIVE VOICE RESPONSE

Screen call and reduce agent time on phones

VOICE LOGGER

Conversation recording with quick search facility

CAMPAIGN STATUS

Monitor Campaign status on dashboard

AGENT MONITORING

Silent monitoring, whisper and audit trail

CRM INTEGRATION

Click-to-call integration to CRM, Cloud CRM, On-premise CRM

How does it work?

  • You provide your agents to serve the calls via IP phone (Softphone/Hardphone)
  • Optional web browser at agent console for pop-screen
  • Optional CRM or other backend data integration

Contact Us to Set Up the Call Centre Now